Dedicated Odoo Support to Keep Your Operations Running
Support plans designed to ensure the operational continuity of your Odoo system. We resolve incidents, optimize processes, and train your team.
Comprehensive Support for Your Odoo System
Our support service goes beyond resolving incidents. We accompany you in the continuous optimization of your ERP system.
Technical Support
Incident resolution, bug fixes, and technical assistance for system users and administrators.
Continuous Optimization
Workflow improvements, custom reports, and configuration adjustments according to business needs.
Preventive Maintenance
Security updates, performance monitoring, and periodic reviews to prevent problems.
Ongoing Training
Training sessions for new users and knowledge updates for the existing team.
Choose the Plan That Best Fits Your Operation
Flexible plans designed for companies of different sizes and support needs.
Essential
4 hours per month
For stable operations with occasional support needs.
- Email and portal support
- Business hours response (24h)
- Bug fixes and error resolution
- Security updates
Professional
10 hours per month
For active businesses needing frequent support and continuous improvements.
- Priority support (4h response)
- Workflow optimization
- Monthly training included
- Custom reports
Enterprise
24 hours per month
Premium support for critical operations with maximum availability.
- Dedicated Odoo consultant
- Extended support (2h response)
- Monthly preventive maintenance
- Guaranteed SLA with compensation
Custom
Hours as needed
Tailored plan for specific requirements or high volume.
- Agreed hour volume
- Integrations and development
- Multi-company support
- Flexible commercial terms
All plans include access to our support portal and real-time ticket tracking.
Just need occasional help?
Purchase individual support hours with no monthly commitment.
Structured Support Process
Each support request follows a defined process to ensure efficient resolution.
Contact
Report your incident through our portal, email, or phone.
Diagnosis
We analyze the problem and determine the root cause.
Resolution
We implement the solution and document the changes made.
Validation
We confirm with you that the problem is resolved satisfactorily.
Frequently Asked Questions
We answer the most common questions about our Odoo support plans.
Everything included in your support plan
Clear benefits that keep your system running.
Incident resolution
Priority attention to resolve technical and functional issues.
Continuous optimization
Periodic improvements to system flows and configurations.
Security updates
Patches and updates applied in a controlled manner.
Training included
Training hours for new users and features.
Monthly reports
Activity reports, resolved tickets and recommendations.
Exact scope depends on contracted plan.
Related Services
Complement your Odoo support with our other specialized services.
Need Support for Your Odoo System?
Schedule a conversation with our team to evaluate your support needs and find the right plan for your company.