Privacy Policy
Last updated: February 2025
1. Data controller
Qworx Soluciones SpA, Tax ID 78.220.046-1, with registered address at Isidoro Errazuriz 2143, Independencia, Santiago, Chile (hereinafter "Qworx", "we", or "the company"), is responsible for processing the personal data we collect through this website and in the provision of our services. This policy complies with Law No. 19,628 on Protection of Private Life and aligns with the standards of Law No. 21,719 on Personal Data Protection.
2. Personal data we collect
We collect the following categories of personal data: (a) Identification data: full name, email address, phone number, and company name when you complete contact forms or request our services; (b) Technical data: IP address, browser type and version, operating system, pages visited, time spent, and referral source, collected automatically through cookies and similar technologies; (c) Communication data: message content, inquiry history, and communication preferences.
3. Legal basis for processing
We process your personal data under the following legal bases: (a) Consent: when you complete contact forms or accept non-essential cookies; (b) Contractual performance: when necessary to provide contracted services; (c) Legitimate interest: to improve our services, prevent fraud, and ensure the security of our systems; (d) Legal compliance: when we must comply with tax or other legal obligations.
4. Purposes of processing
We use your personal data to: (a) Respond to inquiries and information requests; (b) Provide, maintain, and improve our consulting, software development, and system implementation services; (c) Send commercial communications about our services, provided you have given your consent; (d) Compile statistics and internal analysis to improve user experience; (e) Comply with legal, accounting, and tax obligations; (f) Manage the contractual relationship with clients.
5. Cookies and similar technologies
We use essential cookies necessary for website operation (which do not require consent) and analytics cookies to understand how you interact with our site. Non-essential cookies are only activated with your prior consent. You can manage your cookie preferences at any time through your browser settings or our preferences panel. Rejecting non-essential cookies will not affect your access to site content.
6. Retention periods
We retain your personal data for as long as necessary to fulfill the purposes described: (a) Prospect contact data: 2 years from the last interaction; (b) Client data: during the contractual relationship and 5 additional years for legal and tax obligations; (c) Technical and browsing data: 12 months. After these periods, data will be securely deleted or anonymized.
7. Recipients and transfers
We do not sell or commercialize your personal data. We may share information with: (a) Technology service providers (hosting, email, CRM) acting as data processors under contracts that guarantee confidentiality and security; (b) Public authorities when required by law. Some of our providers may be located outside Chile. In such cases, we ensure adequate safeguards exist for the protection of your data in accordance with applicable regulations.
8. Security measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction, including: data encryption in transit (HTTPS/TLS), role-based access controls, continuous security monitoring, periodic backups, and staff training in data protection.
9. Your rights
Under Chilean law, you have the right to: (a) Access: request confirmation of whether we process your data and obtain a copy; (b) Rectification: correct inaccurate or incomplete data; (c) Erasure: request deletion of your data when no longer necessary; (d) Objection: object to processing of your data in certain circumstances; (e) Portability: receive your data in a structured, commonly used format; (f) Withdraw consent: withdraw your consent at any time without affecting the lawfulness of prior processing. To exercise these rights, send a request to privacidad@qworx.cl indicating your name, contact details, and the right you wish to exercise. We will respond within a maximum of 30 business days.
10. Changes to this policy
We may update this policy periodically to reflect changes in our practices or applicable legislation. We will post any changes on this page with the update date. We recommend reviewing this policy regularly.
11. Contact
For inquiries, requests, or complaints related to the processing of your personal data, you can contact us at: Qworx Soluciones SpA, Email: privacidad@qworx.cl, Address: Isidoro Errazuriz 2143, Independencia, Santiago, Chile. If you believe we have not adequately addressed your request, you have the right to file a complaint with the relevant data protection authority.
This policy complies with Law No. 19,628 on Protection of Private Life and aligns with the standards of Law No. 21,719 on Personal Data Protection of Chile.